This policy covers all purchases of the online course It’s Not a Race.
Refund eligibility
You may request a full refund of the amount you paid if all of the following apply:
- You have completed Modules 0, 1, and 2.
- You have not started Module 3.
- You submit your request within 30 days of your purchase date or the course start date, whichever is later.
Modules 0 through 2 cover the AI landscape, your AI strategy, and identifying your own use cases. By the end of Module 2 you’ll have enough experience with the course to judge whether it’s right for you. Once you begin Module 3, or once the 30-day window has passed, your purchase is no longer eligible for a refund.
How to request a refund
Email support[at]hallsofivy.co from the address you used to enroll, with your full name and order number. We’ll confirm your eligibility against your course progress and respond within 3 business days.
How refunds are processed
Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card issuer may take additional time to post the credit. The refund amount is the amount you actually paid, after any discounts or promotional pricing.
Payment plans
If you enrolled on a payment plan and qualify for a refund, we’ll refund the installments you’ve paid and cancel any remaining payments.
Access after a refund
When a refund is issued, your access to the course, live checkpoints, recordings, and all frameworks and worksheets ends. The license to use any materials you downloaded also ends, and those materials may not be used, shared, or distributed.
No exchanges or transfers
We don’t offer exchanges. Enrollment can’t be transferred to another person, a future cohort, or another product or service.
Live checkpoints
Both live checkpoints are recorded and made available to enrolled participants. Missing a live session is not grounds for a refund.
Billing errors and duplicate purchases
If you were charged in error or purchased the course more than once, contact us and we’ll refund the error or duplicate charge, regardless of the eligibility terms above.
Course changes or cancellation
If we cancel the course, you’ll receive a full refund. If we reschedule a live checkpoint, we’ll notify you in advance and the session will still be recorded.
Chargebacks
Please contact us before disputing a charge with your bank. Filing a chargeback ends your access to the course while the dispute is reviewed.
Misuse of this policy
We reserve the right to decline refund requests that show misuse of this policy, including repeated purchase and refund activity or sharing course access or materials with others.
Your rights under local law
Nothing in this policy limits any rights you have under the consumer protection laws that apply where you live.
Changes to this policy
We may update this policy. The version in effect on your purchase date applies to your enrollment.
Contact
Questions about this policy? Email support[at]hallsofivy.co.